Shipping & Returns

Delivery

Delivery is via Royal Mail. Ready made items dispatch within 24 hours of your order and should arrive within 1-3 working days following dispatch. At this time, I don't dispatch at the weekend or on bank holidays. If you are local to Ramsgate, please contact me if you’d like to pick your item up. If you want a next day service (only available for ready made items) via Special Delivery please contact me for a quote.

Made to order items have a 3-4 week production lead time and will then ship via Royal Mail as soon as they are ready. If you want your item made sooner than the 3-4 weeks, please get in touch with me and I’ll see how I can help.

In an effort to reduce waste, your postal package will likely be sent in reused boxes or packaging.

International Delivery

All international orders are posted Royal Mail, recorded delivery from Kent, England, we include your tracking number in the email sent out to you once your item has been dispatched.

Delivery charges are based on the parcel weight and the price will range from £10.50 to £25 for the majority of orders. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

Returns & Exchanges

I hope you love your goods but if you are not completely satisfied with your purchase please contact me within 5 days of receipt and we can discuss an exchange or credit note and returns in the event of damage. While I can accommodate refunds in exceptional circumstances, I ask that you measure and look at the images carefully to avoid unnecessary costs. I do not offer refunds on commissioned pieces.

To request a return, please email jessiecutts@gmail.com.

You must return the item unused and unwashed. Items should be posted back and paid for yourself within 14 days of receipt. Insuring the package is recommended, and obtain a tracking number, as Cutts & Sons cannot be held responsible for lost packages.